- Shipping & Returns
Shipping & Returns
We strongly suggest that you setup your display upon receipt. While we endeavor to ship you a perfect item, unfortunately freight damage does occur. Any replacement parts or missing items will be shipped via FedEx ground or UPS at our expense. We will be happy to ship any replacement parts or missing items by an expedited method on your account.
Returns: All orders from Jackpot Displays may be returned within three days of receipt for a full refund with the exception of special order products and graphics. In order to return or exchange all or part of your order, you must contact us first.
All returned merchandise must be in the original packaging including instructions, accessories, lights, etc. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee of 25% of the cost of items returned. Jackpot! Displays is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Returns on Popup Displays sold with free freight will incur a $65.00 return fee to cover the outbound freight cost
Graphics, Exhibition Drapes and Table Skirts are produced to order and cannot be returned.
GRAPHICS ARE PRODUCED TO ORDER AND CANNOT BE RETURNED.
Defective Policy: We have found that we have very few defective display products but unfortunately it does happen. In the event you receive a defective product we will send you a pre-paid FedEx Ground return label for repair/replacement of the item and/or may send you replacement components. We may require pictures of the problem/issue prior sending you a label and/or component. Defective items returned to us for a refund will fall under the Return Policy and will be subject to the return fees listed under the Return Policy.
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